Start a conversation

There are many models for implementing performance management systems, but they all have one thing in common – a recognition that managing people and their performance is a daily activity, not an annual one.

So, start a conversation with each of your employees.  Smart managers hold regular performance reviews, linked to key company goals and a mixture of measurable qualitative and quantitative KPIs that includes training and feedback. Managers must feel confident and trained to provide feedback in a constructive manner and in the appropriate place. They must also look for opportunities to reinforce, reward and celebrate accomplishments and, most importantly, provide the role models for the behaviours that build success and trust among team members.

A word of warning, however: if you ask for suggestions or comments be prepared to listen. Workers these days will get tired of employers who pay lip service to their ideas.

The things that engage your people on an on-going basis can be different to the things that made them join you in the first place. Securing their appointment is like a sprint race; continuing to keep them and get the most from them is like a marathon.

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